Please, follow the steps outlined below to format a Polycom phone to factory defaults:
- Press the Home or Menu button
- Select Setting > Advanced
- The password is going to be either 2580 or 456
- Select Administrative Settings
- Select Reset to Defaults
- Select Reset to Factory
- Then Yes to confirm
- The phone will reboot a few times and should re-register on our network. It will take approximately 10 min.