Please, follow the steps outlined below to format a Polycom phone to factory defaults:

  • Press the Home or Menu button
  • Select Setting > Advanced 
  • The password is going to be either 2580 or 456
  • Select Administrative Settings
  • Select Reset to Defaults
  • Select Reset to Factory
  • Then Yes to confirm
  • The phone will reboot a few times and should re-register on our network. It will take approximately 10 min.