First, you must look at the back of your phone to locate the MAC address. This will be a 12-digit number on a sticker on the back of your phone. Write this down somewhere, as you will need to enter it as the reset password later.
Once you have this address, follow these steps to initiate the reset:
- Power off the phone by unplugging the power or network
- Plug the phone back in
- Wait until you see Cancel, then press the Cancel button
- Quickly press and hold down the following keys:
| Polycom VVX 101, 201, 300, 301, 311, 400, 401, 410, 411, 500, 501, 600, 601 | 1, 3, 5 |
| Polycom SoundPoint IP 320, 321, 331, 335, 430, SoundStation IP 5000, and Duo | 1, 3, 5, 7 |
| Polycom SoundPoint IP 301, 501, 550, 600, 601, 650, VVX 1500 | 4, 6, 8, * |
| Polycom SoundStation IP 6000 | 6, 8, * |
After holding down the correct keys during boot, you should be prompted for an admin password.
Enter the MAC address of the phone as the password. To enter the password, use the keypad to type it in. You must switch between numeric and alphanumeric entry modes to enter it correctly.
Once the password is entered correctly, you will be prompted a final time whether you would like to reset it. Please go ahead, and your phone should now reboot to complete the process.
If you get the password wrong, on the next screen, you can press Cancel, and it will return to the password prompt, and you can try again.